Refund Policy
Last updated: August 20, 2026
The policy in one line
Unused credits are refundable in full within 30 days of purchase. Credits you have already consumed are not refundable.
There are no bonus credits, promotional balances, or tiers — you receive exactly the amount you pay for, which makes refunds simple to calculate.
How it works
- Email support@globalrouterai.com from the address on your account, or request a refund from your billing page.
- We refund the unused portion of your balance to the original payment method.
- Refunds are approved within 2 business days. Your bank or card issuer typically takes a further 5–10 business days to post the funds.
- Refunds are issued in the original currency of the purchase.
Worked examples
- You top up $$50 and use nothing → refund $$50.
- You top up $$50 and use $$12 → refund $$38.
- You top up $$50 and use all of it → nothing to refund.
If the service does not work for you
If the Service is unavailable, degraded, or does not behave the way you expected — for example because model behaviour differs from a first-party API — tell us. If you have consumed credits on requests you could not use, contact us and we will look at your account and may issue a discretionary refund of that usage. We would rather refund you than have you file a chargeback.
When we may decline
- Requests made more than 30 days after the purchase being refunded
- Accounts suspended for breaching our Acceptable Use Policy
- Repeated purchase-then-refund cycles, or other patterns indicating abuse
- Credits purchased with a payment method that was later reversed or disputed
Chargebacks
Please contact us before disputing a charge with your bank. We can almost always resolve it faster directly. Accounts with an unresolved chargeback are suspended until the dispute is settled.